Replies

1. 
   forestgirl | Feb 15, 2008 07:46pm | #1

   "I call that GREAT customer support."  Me too!  Kudos to Mr. Blasco.

   forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-) 
   
2. 
   FrankDrackman | Feb 15, 2008 08:09pm | #2

   I think that Sam has been a great addition to the MM team.  Very knowledgeable and responsive.  Even though he is not in tech support, I now call him with any issue concerning MM.

   I am happy to hear that you have the same experience with Sam.

1. 
   Jfrostjr | Feb 16, 2008 04:42pm | #3

   It is good to have positive news to report. I'm glad you have shared my experiences.Frosty"I sometimes think we consider the good fortune of the early bird and overlook the bad fortune of the early worm." FDR - 1922

3. 
   pzaxtl | Feb 17, 2008 06:45am | #4

   As a courtesy, you may want to drop MiniMax a line detailing your positive experience with their salesman -- it'll really help his career.  That way, MM wont inadvertantly fire him for not meeting his sales quota because of the amount of time he spends on the phone providing tech support.  Just a thought, and a nice gesture, too.

4. 
   mtvernonwood | Feb 17, 2008 07:27am | #5

   I had a VERY positive experience with Minimax a three years ago. I ordered an MM20 bandsaw, the shipping company arrived with a damaged crate, I refused to accept it, called MM and 10 days later another saw arrived. No hassles at all. I guess the point is, MM didn't start
   passing the buck off to the shipping company (which was responsible). Rather, they handled the problem and got me a new saw asap. Great company and, by the way, the saw is a keeper...

   dave