Replies

1. 
   mapleman | Jan 10, 2007 08:57pm | #1

   Hi Geoff,

   Yes, there is a problem with the new DVD. If you already have one, a new one is being shipped out to replace that one. If you ordered one recently, they are producing the new DVD's now and will ship you the new copy out as soon as it is ready. There was a discussion recently here at knots about the issues with the dvd and a response by the editor saying shipping had been stopped while they fixed the problem and then they will be re-shipping everyone that bought it a new version.

   Hope this helps,

   Lee

1. 
   forestgirl | Jan 10, 2007 09:11pm | #2

   Lee, what a guy! to know the answer to that one.  I'm quite disappointed that Taunton couldn't generate a canned email to send people explaining the delay.  On the subscription side, I've always had exceptional service from them.  Too bad it doesn't extend to the department that's handling the DVD's.forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-) 

1. 
   dougmeyer | Jan 10, 2007 10:19pm | #3

   I think like a lot of companies Taunton's is a good company but the whole Computer thing is a bit new to them and they are having trouble because they dont have it all worked out or dont have the peaple they need where they need them.  I think this is a least part of what caused the issue with the CD to begin with.  That being said they are trying as witnessed with the new CD and this forum.

   Doug Meyer

2. 
   geoff7325 | Jan 11, 2007 02:10am | #4

   G'day Lee,
   Now I know I don't mind waiting. Thanks for your reply - much appreciated.
   Geoff.

1. 
   mapleman | Jan 11, 2007 08:08am | #5

   Hi Geoff,

   No problem, glad I could help.

   Lee