Replies

1. 
   john_c2 | Sep 29, 2021 02:17pm | #1

   I just tried a couple of videos on my Android tablet. No problems at all.

2. FWW Editor
   ben_strano | Sep 29, 2021 02:45pm | #2

   Was this all within the same few minutes? It's possible our video server had a temporary hiccup. I just clicked around and everything seems to be working properly over here.

3. 
   mikeinohio | Sep 29, 2021 02:46pm | #3

   Videos are playing fine for me both on iMac and on iPad.

   Mike

4. 
   piotrguitar | Sep 29, 2021 05:42pm | #4

   The embedded YouTube videos play fine. But the videos that use the Brightcove player (like the one on Roubo bench) don't load at all on my computers. Only able to play them on iPhone. Browsers get the black player screen and videos never load.

   
1. FWW Editor
   ben_strano | Sep 30, 2021 02:20pm | #6

   Do you have an adblocker in place? Can you give me more specifics about your system? Browser, operating system... etc.

5. 
   mikeinohio | Sep 29, 2021 06:36pm | #5

   I just went to that same Roubo bench page and was able to play the videos with no problem using my old 2013 iMac desktop computer.

   Have these videos ever worked for you, or are you a brand new subscriber?

   Do you have new or recently upgraded antivirus software?

   Mike

6. 
   g_g | Mar 15, 2023 06:12pm | #7

   I have the same type problem with brightcove player. No response at all when trying to play the video. Win11: firefox and edge - same problem. Adblocker on and off does not matter.
   Wondering if any resolution a few months ago?
   I get emails suggesting a video- no response. I log onto Fine Woodworking and try to play directly with no response either.
   Thanks
   Gary

1. FWW Editor
   ben_strano | Mar 16, 2023 08:45am | #8

   Hey g_g,
   We've had no other reports of this issue which leads me to think it is likely ad blocker related. Maybe clear cookies and cache and give it a try, but once there is an ad blocker in place, there is no way for us to properly diagnose it.