Customer service

artd10 | Posted in Power Tools and Machinery on November 4, 2005 02:13am

Last spring I bought a Bosch 1517evs router package. I have been very satisified with with the router, but I recently noticed that the magnesium motor housing appeared to be oxidizing. I e-mailed Bosch customer service about the problem and recieved a prompt response to send it to one of their service centers,which I did. One week later my router was returned looking brand new with a new aluminum housing (no charge). We often bitch about bad customer service, but it is also incumbent on us to speak up when we we recieve good service. I’m a Bosch fan now. Art

Replies

forestgirl | Nov 04, 2005 03:35am | #1
Kudos to Bosch! I've seen references to this problem for awhile now, and it does seem they are taking care of it pronto when people call it in. Kudos to you for posting!

forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)
Another proud member of the "I Rocked With ToolDoc Club" .... :>)
bpv | Sep 11, 2020 06:33am | #2
Good morning,

I am trying to renew the 3 years magazine subscription, but cannot get through the process.
Can't get my credit card (VISA) to be accepted, the site keeps asking me to choose for a payment type . Can you help ? Thank you
user-7773719 | Oct 11, 2020 11:19am | #3
Hi; Recieved notification on subscription renewal, going to be processed through the credit card. The card has changed, but I am unable to access by way of my customer account number to make the changes. Direction?
_mj_ | Oct 11, 2020 11:29am | #4
Call Taunton, this will get done easily on the phone. I think it is very unlikely that they find your note in a chat thread about Bosch routers.