I remember reading a post that had some contact info for Delta, perhaps it was for the head of Customer Service.
I have had nothing but troubles with my lathe since I got it almost 2 years ago. After repeated new parts from Delta, a few trips to the repair show which have not worked, I have become convinced that this is not repairable, even if I could find a service center which is capable of fixing it. Right now it has been sitting in the local factory service center for 7 weeks, without being looked at. Under the excuse that they are backed up and have had a worker out for 5 months… well don’t you think you might want ot bring in replacement help? Jeez. and after I finally got thru to them today, of course the lost the paperwork.
This has gotten totally out of hand, I have orders piling up and a show in 3 weeks. So if anyone has contact info for someone at Delta who will step up and solve my problem, ie. send me a new one. I sure would appreciate it. If you don’t want to give this info out in public you can email me. Thanks very much.
Ed
Replies
Ed,
You are now in the area that I was about three years ago I had a bad table saw from them in the end I gave up on it and Gave (that's right gave) it to my nephew who's a machinist. He's had it three years and has yet to cut his first board with it.
I had slightly better luck when I bought a bench top planner from Home depot. it came without handles and when I finally spoke to someone in service (Very long and ugly story) who was actually willing to help I had to threaten to call Home Depot for their support. To get any action from them.. Frankly, Home depot had had enough and was threatening to remove them as venders and Delta realized that just a few more complaints and they could kiss that company goodbye.
If you bought it from Homedepot you might use their name if it's just a local woodshop, goodluck..
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