I hope the following may assist others in my situation.
In correspondence in the past hour, Customer Service emailed me to say I needed the FWW app on my iPad to digitally view the magazines. I have just written back …
I have been using the FWW App for a few years. Not being able to access the magazine in it was what indicated that my subscription was not working. However, your mentioning the app gave me the idea to download it again. The app store instead updated my existing app. With the update in place, the magazines now were available for download, rather than purchase. So now all is well on this front. My thanks.
Kind regards from Perth, Australia
Derek Cohen
Replies
Great! I hope the newest correspondence that the FW Team posted this evening is just the move we all in the FW community need.
The customer support folks just don't provide...support. I had the same issue. I wrote them asking them when I could expect to see the new issue show up on the app on my ipad. They said I'd need the app, then that I'd need a digital subscription. Check. Check. Many emails back and forth, still no access on the ipad, and can't figure out why. I love FWW and wanted the digital subscription, but I'm done. I won't renew as these luddites don't seem to understand how tech works.
CT, if you have the app and a digital subscription, try updating the app (as I did). That sorted the problem for me.
Regards from Perth
Derek
I agree, the Customerer Service section sucks!
I have a new subscription and downloaded the app as instructed in my subscrip confirmation e-mail and registered as instructed. I was not able to access any digital info and found no access points in the app. I went to the website and had the same result. I then e-mailed customer service twice with absolutely no reply. I was about to cancel my subscription when my wife convinced me to try again.
I had to re-register since I was not recognized with my info. Anyway, I finally got in but still have not heard from Customer Service.
Took my subscription money promptly tho.