I hate to admit it, but I’m a lowly user of Drill Doctor. I never learned to sharpen drill bits. Even with the good Doctor it never ceases to amaze me how dull my bits are (drill bits, or other bits, they are equally dull 😉 )
So, yesterday, while waiting for the wax to melt, seemed an opportune time to clean up my bits. For those who’ve not used one, it involves a relatively simple three-step process. Parts one and two went as planned, but the third step, wherein the point is split, yielded nothing… I read the manual for heaven’s sake, and checked their website, NADA. Obviously I was dealing with a real dumb problem.
I called them today. For what I guess is a consumer products company, I was very impressed with their professionalism – even an 800 number to call. I explained why I was calling and was passed along to tech service, where I explained the issue again in more detail. “No problem, you just aren’t pushing the chuck in sufficiently. By the way, do you have the unit right now?’
“No, it’s down in my shop.”
“Would you mind checking the label on the bottom of the unit for me?”
So, cut to the chase, Drill Doctor is sending me two new chucks. They have modified the design and are giving them out as upgrades.
Class act!
Replies
How do you like your Drill Doctor? I've been thinking about getting one as I never learned how to sharpen drill bits either...
Rick
If you can read this, thank a teacher...
If you are reading it in English, thank a soldier.
most of us just keep it quiet that we can't sharpen drill bits by hand.....i haven't had any problems with my drill doctor....but it's nice to know they stand behind their product.....
ROTFLMHO, you'll note that I was sorta hanging my head. "Poppie" would be most disappointed that I can't sharpen twist bits.
It does do a nice job. Mine is the 750, but the biggest I've done on it to date is 1/2". The bigger ones take a while, and I find that sometimes I don't get the drill seated properly, so insufficient bit sticks out of the chuck. This is no biggy, just have to do step one over. Short bits are a bit of a hassle as they do not stick out of the backside of the chuck, so one can't rotate the chuck to get it in the correct orientation very easily. I typically reach into the chuck with a pair of longnose pliers. Again, this is no real big deal.
AS far as stand behind, I'd call it outstanding support.
FWIW, Wooden Boat Magazine, just mailed issue, ran a review on the Drill Doctor that was very favorable.
ROTFLMHO! ;-) I haven't gotten thru Slo-Mo-Shun yet. Allison V12, DOHC, 4 valves/cylinder, supercharged, about a quazillion horsepower at sea level. YeeHAAAA! (and I'm a sailor, LOL) What a rush!
I'll get to that Drill Doctor later, after I first reaquire a modicum of self control.
Ed,
The Drill Doctor is made a Darex, a company that markets industrial drill sharpening units costing thousands of dollars, they know what they are doing.
I have lusted after the 750 but just haven't had the spare cash to ante up for one. I can hand grind lathe bits for metal lathes but just haven't learned the knack of sharpening drills.
Had to "fix" a teacher dulled bit in metal shop course I took in college. Three inch bit ended up one inch long before I got it right enough for passing grade. Haven't dared hand grind my own bits since that experience.
RT, Look up these post numbers on notts forum
13375.1
13375.2
13375.3
13374.4
13375.5
13375.6
13375.7
Steinmetz.
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