Replies

1. 
   sparkyII | Jan 02, 2025 11:27am | #1

   I have been a member of Fine Woodworking Unlimited for many years. never had a missing magazine or a problem with the web-site. I hope you can resolve that issue. Good luck

2. 
   sjeff70 | Jan 02, 2025 05:35pm | #2

   The infrastructure must be too expensive to fix.

3. 
   ajg1942_2 | Jan 02, 2025 06:48pm | #3

   Your issue may be the actual date you signed up for unlimited and your first magazine issue received(month) and how that relates to the normal shipping date of the magazine issue (month)

   I signed up for unlimited around July 5 2019.. first issue of the magazine I received was the Aug 2019 issue. The Aug 2019 issue had already been on the newsstand since mid june 2019. I had already purchase the Aug issue off the newsstand prior to purchasing unlimited. I thought no big deal. Part of Unlimited is a 1 year magazine subscription, So the last issue for my original unlimited purchase was the June 2020 issue (Aug-> Jun).. Which I believe shipped like mid April 2020. (Note: the Aug issue I think gets ships like mid June).. My unlimited membership auto renewed on July 5 2020.. near the end of July 2020 I had not received the Aug 2020 issue yet. Notified Customer Support stating I had not received the Aug 2020 issue yet.. I week later I received Aug 2020 magazine in a large envelope(replacement copy).. A week after that (first week in Aug 2020 I think) I received the Aug 2020 issue again (my subscription copy).. So April 2021 the June 2021 issue get delivered... june 2021 rolls around and the Aug 2021 issue ships... My unlimited auto renews on July 5 2021... first week in Aug 2021 the Aug 2021 issue arrives.

   So for two or three years I always had a dead space were I would not receive any magazines during the months of May, June, July then in Aug I would receive the Aug issue and then shorty after that the Oct issue (I think ships mid Aug)

   So what may be happening is your unlimited renew date is after the ship date of the first issue of the magazine you received. In my case July 5 renew date, Aug issue (but the Aug issue ships in june). I think FWW queues the subscriptions that meet this criteria and then does a second print run (on demand) of that month's magazine and ships them all out at once.

   I had my issue fixed by contacting Customer service and finding out my renew date and first issue of the magazine subscription... in my case that was Aug... Customer Service switch magazine subscription month to Oct...

   went from July 5 Aug issue -> June Issue to July 5 Oct issue -> Aug issue.

   Now all my issue arrive on time and there are no delays around the auto renew...

   Not sure if this is what you are experiencing.. Does your missing issues fit a pattern? ie same month different year.. or are the missing issues random?

4. 
   CharlieFurnituremaker | Jan 03, 2025 10:07am | #4

   If you own physical magazines, DO NOT get rid of them thinking the content therein will be available in perpetuity, via PDFs, online.

   Save PDFs too!

5. 
   rmatsa | Apr 10, 2025 04:33pm | #5

   I have the *same exact problem*. My All Access Subscription has been on auto-renew since at least Dec 2023, and because of my renewal date I'm always missing out on the Jan/Feb issue. I tried to get this resolved over multiple emails with customer support, and their responses were so nonsensical I decided to call their support number, only to be told the same infuriating thing. On the phone I said "So, you are telling me that if I leave my auto-renewal as is I'm always going to miss out on the Jan/Feb issue?". Their response after a long pause: "..... Yes."

   It is absolutely bonkers, and I hope someone at the management level is reading this.

6. 
   grbmds | Apr 12, 2025 11:03am | #6

   I have received all of my issues since the start of Unlimited; none missing. I received all my issues before Unlimited existed too and I subscribed for many years. I have, however, experienced delivery inconsistencies due to USPS delivering to the wrong address. I’d suggest investigating with them. If the person receiving it instead doesn’t take the time to remedy the problem or just keeps the mail, you’d never see it. Is your address similar to another one nearby?

   I assume you verified your mailing address with FWW?
   Do you live in a house? Apartment?

   Not blaming you but just checking on all possibilities. In all the years I’ve gotten the magazine (almost since it began about 45-50 years ago I think) I don’t believe I’ve ever not had an issue delivered.

1. 
   1sri | Apr 12, 2025 04:09pm | #7

   I am an "Unlimited" member ever since "Unlimited" membership started and a subscriber to the print version of the magazine at least since 2011. I, for the first time, have not received the most recent issue (featuring Chris Schwartz with his box on the cover). Have not yet called customer service to complain because so few people say that they had a successful resolution of their complaints. Will wait to see if this missing magazine is the start of a bad trend....

2. 
   rmatsa | Apr 12, 2025 04:32pm | #8

   I appreciate your response. If you reread my first comment, I explained that, over both email and phone, I was told the same thing: they issued the labels / kicked off the fulfillment for issue #315 process before my plan renewal in late December. Which I sort of understood after someone explained this on the phone (the emails made no sense whatsoever), but it’s still not excusable or acceptable in any way. I was able to eventually get this resolved and I’m going to be sent the missing issue in the coming weeks.

   Hopefully I will never need to reach out to customer support again because the experience was awful. :(

7. 
   Murphkon89 | Apr 13, 2025 09:17am | #9

   I am currently having this same issue.

1. 
   arussell | Apr 14, 2025 02:40pm | #10

   Please email me at arussell@finewoodworking.com so I can help you with this issue.