*
I feel confident enough about my work that I would like to offer my customers a gaurantee. I’ve just finished some drawings for the biggest jobs I have yet to possibly get. I guess I am wondering if it would be safe to type something up myself to gaurantee the work from failure down the road due to poor craftsmanship. My concern is that if I do that, somewhere down the road I’ll run into an nightmare customer who will try anything to get me on a technicality and run me out of business. I know alot of you offer gaurantees. I guess I’m curious as to how you went about it when you came to this point.
Discussion Forum
Get It All!
UNLIMITED Membership is like taking a master class in woodworking for less than $10 a month.
Start Your Free TrialCategories
Discussion Forum
Digital Plans Library
Member exclusive! – Plans for everyone – from beginners to experts – right at your fingertips.
Highlights
-
Shape Your Skills
when you sign up for our emails
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. -
Shop Talk Live Podcast -
Our favorite articles and videos -
E-Learning Courses from Fine Woodworking
-
-
Replies
*
John,
It is a very good idea to offer a guarantee. It should specify and emphasise that the guarantee is only for workmanship and materials. You should also specify what will void the guarantee, such as fire, water damage, acts of God, damage caused beyond normal use, and lack of proper maintenance (if required), and fading due to sunlight to mention a few. Not only do my clients get a full verbal explaination of my guarantee BEFORE they place an order, they also recieve a written guarantee when the piece is delivered. If you have a friend that is an attorney, he/she could help.
Dano
*Davo, thanks for the input. I've just completed a guarantee I've written up. I think I'll take it to my attorney for review. Thanks again, John.
*John, you're welcome. One other thought, on my contract I have a box that states that they have read and understand the guarantee that they initial. Please note that everything is tactfully worded and that my clients seem to appreciate it as a courtesy.Good luck,Dano
This forum post is now archived. Commenting has been disabled