I have a subscription/membership problem that can not be resolved through the posted on-line or customer service routes. I would like to speak with a FWW representative that can help get my problem solved. Is there a phone number that would connect me with such a person/Dept. in FWW? Any help with finding a helpful person would be greatly appreciated!
Mark
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I sent an email earlier, and haven't heard back. All of a sudden I can't access any content aside from the forum. Anything I click on gets redirected, saying my free articles have been used, and I need to register. I log out, log back in, and the same thing happens. I'm paid up through March.
There have been a series of these issues, and they don't seem to be able to fix them, or keep them from happening.
I'll forward your emails and this thread to someone.
Thanks Ben.
I haven't had access since the switch over. It's just an astonishing failure and I really don't know what to do about it at this point.
I have been trying for the last three days to buy something on the Taunton Store web site. Each time that I place the order it will not accept either of my credit cards. I just called customer service to try to place the order and gave up when their price calculation was different than that which the site was showing. Also, the rep on the phone was very difficult to understand.
I'm having trouble with my subscription and will try to straighten that out in the next day or two (not in the mood right now). Also having trouble logging into this site - not consistent.
You need to re-evaluate the service bureau(s) that you are using.
Yes, I really can't believe Taunton is still using whatever vendor is the issue. The vendor is clearly incompetent but at some ((long passed) point, Taunton is responsible. I have tried everything, even cancelling, but not even that worked. I may have to contact my credit card company but it's messy because my online worked for a while and I am still receiving the magazine.
It's self evident that no one at Taunton cares enough to get this fixed. I guess my only option is to let my subscription run out and not renew, or dispute charges if it tries to automatically renew. It's pretty sad.
Every time I “ATTEMPT “ to login. THERE IS A PROBLEM!
“Sorry but you need to update your password”
You people really need to get your act together. This online program working is so hit and miss it is more a pain than a pleasure. Your publications of which I have probably bought all of them over the years ,I always enjoyed always saw professionalism. Not so with this online program that I regretfully paid for.
So disappointed
SHAME ON YOU TAUTON!
One thing I noticed, if thefirst letter of your email is capitalized, it won't take it. Login with lower case. Might not help, but worth trying.
Thank you for your patience as we continue to work through these issues. These have been sent to our customer service team, and we will be investigating the specific problems that have been mentioned. Once we uncover and resolve the issues a rep will contact you directly.
Thank you! I want to be sure my on-line subscription is continued as well as the paper magazine subscription. There is no way I can so that following the posted instructions and retain my pricing.
I have been getting this email once a day for the last week. Still have no way to address this email through customer service or other means. Hopefully, the magazine will follow through and help resolve my subscription issue.
“[Deleted]”
Still nothing Ben. I've been sending emails for over a week to [email protected], and have never gotten a single reply. I hope you folks aren't paying them much.
ditto. I can see the forum but can't access any other content. About a week now. Email sent but vaporize immediately (apparently).
Let me light the fire again.
I’m glad I found this thread. I’m hooked on the Shop Talk Live Podcast and heard about the FW Unlimited. On Christmas Day, I filled out everything (including credit card) that was needed to purchase it for a year. They started me with a 14-day trial. I was loving it but it stopped working after the 14 days. They emailed me a receipt that said I purchased it but I don’t see a charge on my card. I tried to call but it was a 25 minute wait. I tried to email. The response said that calling would be faster. I want to get my Unlimited subscription going again but I’m fearful to try to purchase it again and be charged twice. Hopefully someone resolves whatever is going on.
I’m having the same issue. I can access archives, but not articles, plans, or workshops.
Hey folks, I have subscribed to the all inclusive service since they combined them and this week I received an email saying there was a problem renewing my all access subscription. I was able to log in and see that i didn't owe any money which I knew because I phoned in my renewal in Nov. So, I called the customer support number and when it said there was a 30 min wait I let them call me back. They did. I was told they are having issues with the billing web site and that I should not trust any information on their website right now. They did recommend that if I had any problems to call them. Not the answer you want, but they do recognize they have a problem and are working to resolve. I truly do enjoy this website and being able to communicate with such a passionate group of fellow woodworkers, there isn't another site like it. It may be hard, but give it some patience before cancelling.
I use a Kindle Fire HD10 (2021 version). It is their most powerful tablet. Can anyone share if they can get the android app to allow your login? I have to use the web browser just like my laptop. It is the same results on my Google Pixel 7 smart phone. Also wonder why the emails I receive and the FWW web-pages I am logged into state that I need to subscribe.
Same problem as other poster - I try to view an article and I get -
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I'M ALREADY A MEMBER!
At least a communication from the magazine headquarters management staff (not the "customer service call center" is in order to all of us having subscription issues. Ben alerted them twice but its not being acted upon. We are all loyal customers that deserve better than this!
I am also having the same issues. Yes, I have changed my password which only helped for the session after the change. Please do what you can to fix this. I get so frustrated with this issue I usually end up abandoning the search for a high-quality information on the FWW site and resort to gambling with the questionable stuff on YouTube.
I had a similar problem.
Sent email to: [email protected]
They quickly fixed my problem
“[Deleted]”