With all the complaining I run across concerning customer service I thought I’d post something on the positive side. About a year ago I purchased the Incra 2000 miter gauge from Woodcraft. At the time I was completely new to woodworking so I didn’t really know what to look for. When I got to using it I found the stop was not terribly useful and at one point a slight shop mishap broke both the nylon set screws on it. I wrote to Incra to ask how much replacements would cost but they were sent out that same day at no charge. After that I set the stop aside because it was not working very well for me and I just used a clamped block of wood. Last week I pulled the stop out again and looked at it once more. With my year of experience I was able to clearly see that the problem was a missing vertical extrusion – all I had been using for the stop was a round horizontal bar that is obviously marginally useful. I wrote to incra asking what the cost of the bar would be since it has been around a year now and I also had a broken scale. Incra customer service is sending both a replacement scale and the vertical extrusion to me at no charge. I don’t know how I could be more pleased with their customer service. I just wanted to give them a public kudo.

Be safe,
Ken