Replies

1. 
   dtraversi | Apr 05, 2007 04:36am | #1

   I'll second that motion!

   I ordered a pair of skew chisels with cocobolo handles . They emailed me that it would take 2 weeks to fill the order. Would I mind if they shipped it with hornbeam Today and send me the cocobolo when they are done.
   Oh and keep the hornbeam on us.... she said

   I'll take you up and be back soon..... I said

   Great people to do business with

   D

1. 
   MattInPA | Apr 05, 2007 07:27pm | #2

   Lie Nielsen, LL Bean. All customer service from Maine is great.

1. 
   K1500 | Apr 05, 2007 07:56pm | #3

   I've heard good things about Thos. Moser in Maine as well (I dealt with them on the phone about a book and it was a true pleasure).  It makes me want to move up there!

   Edited 4/5/2007 12:57 pm ET by K1500

2. 
   RGJ | Apr 06, 2007 03:58pm | #4

   Thanks for sharing this with us. This sort of thing reminds me of when we used to pull into the local filling station and the attendant would check the oil, wash the windshield and air up the tires if you needed it. And yes we were paying $.25 for a gallon of gas. It's called customer service and we don't see it much anymore. That's what makes this story very interesting. Just remember that almost everything LN did for you in this case was almost free, (the phone call costs something). This sort of thing is what every business needs to provide to keep customers coming back. Local hardware stores are another example of this type of service. I'm not talking about chain hardware stores but family owned. We have a local hardware store just around the corner from where I live. They ship UPS and late one evening I was running late from work. I needed to ship a package and called them after closing time to see if they would wait on me before they went home. To make a long story short, they did and were very friendly about it. I won't forget that and I tell everyone about it. We need more of this type of service in our life's.

   RGJ

   We only do this once. Enjoy the ride.

   
   

   ---

   Edited 4/6/2007 9:03 am ET by RGJ

3. 
   GW52 | Apr 06, 2007 04:16pm | #5

   It is a pleasure doing business with companies who have outstanding customer service. Having dealt with Lie-Nielsen in the past they have quality tools and are willing to go out of the way to help you. Maybe some of the larger companies could take some clues form Lie-Nielsen, Lee Valley and LL Bean. Just remember that the price tag is not the only reason for choosing a product.

4. 
   chabber | Apr 07, 2007 08:17am | #6

   I also have a story regarding LN customer service.  I ordered a 3/8" mortise chisel a while back.  When it arrived, it was acutally 5/16".  They instructed me on how to return the item.  Meanwhile they shipped me the correct size chisel and literally within 24 hours I had the correct chisel in hand.  Very impressive.

   Josh

1. 
   ctsjr | Apr 07, 2007 06:15pm | #7

   That's how you win repeat business. I will definitely be back with LN. There are other great companies out there also. I'm a big fan of Lee Valley. And here's a great story on Rockler. My father in law was a woodworker. After he died, I inherited much of his workshop tools, including about $200 in Rockler router bits he had never used, still new, that I had no use for. I took them to my Rockler store in Houston, and they took them for store credit, no problem. I was able to turn router bits I didn't need into clamps that I did need. Thanks again, Rockler. Tom"Notice that at no time do my fingers leave my hand"