A couple months ago, I took delivery of my fourth Lie-Nielsen Plan, a #5.  To my surprise there was a problem with it. The cap iron was a little short and as a result the cap iron would bottom out on the lever-cap screw before the blade could be extended past the bottom of the sole.  I varied all the adjustments thinking I must be missing something.  Finally I sent email to LN explaining that the plane didn’t seem quite right.  Thomas replied the next day asking me to return the plane so they could check it out.  I did so and LN quickly determined that problem, fix it, kept me apprised of the status via email, and quickly returned the plane.  In addition, they repaid me for my shipping costs, and as a bonus they gave me a LN Hand Scraper Set for my trouble.  Now anyone with half a brain knows, this is how a company should conduct business; however, so few do, one is surprised when a company actually does the right thing.

Anyway, one good turn deserves another and I felt it noteworthy to let the user community know.  If you’ve ever hesitated buying a LN product, don’t.  They are a great company.  As most people know their tools speak for themselves; what many may not know is their customer service matches their tool quality. 

–Rich