Replies

1. 
   SRToolguy | May 23, 2004 03:57am | #1

   Rick, go to http://www.dewaltservicenet.com/ServiceNet/logon.asp. Once there, you  can join the Dewalt Service Net (Free), find parts and order them. Of course, if you service the machine yourself, you will likely void the warranty. Since it is still fairly new, I would take it in and have it repaired. A good dealer may choose to replace the entire unit rather than suffer from a disgruntled customer.

1. 
   2002XX | May 23, 2004 04:01am | #2

   Thanks for the information. I was just at the dewalt site checking out the price of the part. I guess I will call Lowes and see if they will replace it or if I have to fix it? THANKS AGAIN Rick

2. 
   Sancho | May 23, 2004 06:40am | #3

   If its still new take it back to the store. I  have heard on another website http://www.woodwoking.org that someone else or 2 had the same problem with the planer.

    

   Darkworksite4:

   El americano pasado hacia fuera ase la bandera

3. 
   sailalex | May 23, 2004 02:37pm | #4

   Rick,

    I reported this problem on this site about 3 months ago; I tried to get parts from the service center but they had none, nor when they called "parts headquarters" did they have any. Fortunately, I had bought the planer from Woodcraft and they gave me new one.

    That's the GOOD NEWS. Last week the same thing happened with the replacement and I took it back and received another replacement( 3rd machine). ( If it happens again, I am getting a different planer.) Both planers lasted about 3 months of rather consistent "hobbiest" use.

    I thought that last weeks occurence could have happened when a plank that had a rough edge got caught on the side guides but I am not sure . If  a board jams and the rollers are so tight against the board that they don't slip, then the sprocket probably just snaps. I reported on my previous problem that when I went to the DW service center, they had sprockets from the older model and they were much beefier than the new "broken" sprocket. I think there is definitely a design problem either in a sprocket that is not stout enough or a lack of a clutch mechanism that stops the rollers when a board is jammed; HOWEVER, it could be simply a failed sprocket from metal fatigue.

    I truly like the features on the DW 735 and that is the reason I am trying it again. While my local Woodcraft probably hates to see me coming, they have been great with accepting the broken machine back without question. As I said in my last occurence, I am glad I didn't have to ship it back to Toolcrib or other online tool supplier and wait for who knows how long for a replacement.

   Good luck!

1. 
   2002XX | May 24, 2004 11:12pm | #5

   Thanks everyone for all the information. I guess it is just a hit or miss problem. Anyway I went to Lowes and they replaced it with a new one so I guess I will see how long this one lasts. RICK

4. 
   Sancho | May 25, 2004 05:19pm | #6

   more info for ya

   http://www.woodworking.org/Exchange/Forum2/HTML/014306.html

    

   Darkworksite4:

   El americano pasado hacia fuera ase la bandera

1. 
   2002XX | May 26, 2004 02:58am | #7

   Thanks for the information. My new planner does not cut as well as the broken one and the positive stops are off on the new one I just hope it lasts longer than the first. RICK

5. 
   newriver | May 26, 2004 05:32am | #8

   Rick I had the same problem with my 735.  Called Dewalt and they asked if I had looked at the sprockets.   I did and it was busted. Took it in to the local Dewalt factory store and they took two weeks to fix it. Funny thing is that they said that since I had opened it up (per their instructions) I had technically violated the warrenty.   Anyways it is back up and running. Hopefully it was a one time deal.

6. 
   SRToolguy | Sep 19, 2004 01:53am | #9

   Better late than never... If you are looking at buying a new 735 then make sure you check the production run date code on the box. Make sure you get one that is in a factory sealed box or get a guarantee that the box that you are getting is the same one the planer came in. Any who.... the date code needs to be in the 2004 series. This is the redesigned version I am told and does not have the problem with the bearings seizing up and breaking the gears.

   Sincerely;

   The Tool Guy