I’m going to cross post this, because I think when a company provides this kind of service, they deserve every bit of praise they can get.
We’re finishing up a set of custom made kitchen cabinets for a client, and among other things they requested thin doors. I looked around for hinges that would work with 1/2 thick doors and found Mepla hinges that had a shallower than normal cup depth. We had ordered a whole bunch from McFeeley’s but as we hung the doors I discovered that someoneeeeeeee miscalculated the overhang on 4 glass doors (ahem) and we needed 4 pairs ASAP with a different dimension. Checked McFeeley’s who was out of stock, and claimed they were being discontinued. In a panic I called Mepla, who referred me to a larger distributor in CT who did stock them but required a $300 opening order. I called Mepla again, and explained my problem. They verified that McFeeley was out of stock, and said that while they ordinarily wouldn’t do this, under the circumstances they would help me out by shipping them to me directly.
Lesson One… double, triple and quadruple check my drawings.
Lesson Two… Always use Mepla hinges.
Thanks Mepla, you saved my backside, not to mention making a superb product!
PaulB
Replies
Cool. You should send a letter to the Prez of the company thanking them for the outstanding service. Sounds like a company that knows how to keep a customer. What a concept!
I actually did send them a link to this thread so they would know I'm trying to repay their kindness...
bad idea, they won't be able to read this without an account.
Oooooooooopsssssssssss........
Paul ,
I have been using the Mepla Euro hinges and various products for about 15 years or so and while never having the panic you did , I have been perfectly happy with the performance and prices and availability of their products .
dusty
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