Overcharged and reimbursed nearly every month
So for the last few months I’ve been charged $59, $35 and again $35 for my $10 a month subscription to unlimited. They eventually reimburse the money back(aside from this month), aside from the $10 subscription fee, but this is getting out of hand. I tried calling customer support and I told the lady my issue, which she responded (and I’m quoting) “that’s how they do” I asked to speak to a manager and she said please hold and just set the phone down while I heard her kids crying. I’m not making this up. I’ve also not gotten any physical copies of the magazine for a few months. Anyone else having any issues like this? Really getting under my skin!!
Replies
So I dropped my subscription...figure when I hear that things are working again I will reup. I had a similar experience with customer service. Also no mags for a long time and now that I have dropped my subscription I'm getting magazines ,so go figure. When they changed whoever handles this one would expect for a couple of weeks some rough patches but it's been months now. Taunton needs to crawl over to the old service and beg them to come back.
This forum post is now archived. Commenting has been disabled