Pages Missing in Pekovich, “How and Why of Woodworking”
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First off, I’m posting here after multiple attempts through the Taunton Press “Customer Service” phone line, which was downright horrible.
Discovered pages 39-56 (or 57) are missing from my copy of the book (which, along with it’s companion book are exceptional, and I mean that. Masterpieces, Mike.)
I know these kinds of publishing run errors do take place, and I can’t possibly be the only one that has discovered the issue, so head’s up.
Need a competent individual from Taunton Press to contact me directly and help resolve this issue. (Yeah, I’ll be asking for a new book.)
Thank you!
-tonto
IPhone: 402-619-7572
Replies
Taunton Press Customer Service is non existent. Good luck!
I remember years ago Mike mentioning on the FW podcast that He was horrified that a batch of books went out missing pages (Or pages were falling out!?) due to a production error. Must still be copies like that out there.
I don't know how you get past the customer service issue but I bet if this query got to Mike He would get you sorted. Great book!
I can fully understand Mike's response; he's that kind of guy and I'm confident that this will get resolved. I've got to believe that "customer service" is being out-sourced (sounded like bad cell coverage in another country, horrible.)
And yes, great books both. I'm somewhere in both books most every day for guidance and mentorship.
/VR/
-tonto
IPhone: 402-619-7572
This kind of bindery error happens. It's not necessarily the case that more than one book was affected.
Issue resolved; phone call from Donna in the Taunton Press "front office." (I always like to hear that ;) Anyway, Donna is one class act (with a great sense of humor to boot.) Already got a PDF, and a replacement book on the way. Thanks again, Donna; and say hi to Mike.
/VR/
-tonto
Very sorry to hear about the book and the customer service difficulties. I can confirm that a signed copy will be on the way shortly. (I'll double check the page count!) -Mike
Thanks, Mike. Stuff like this happens, even though it shouldn't. Your books continue to provide almost daily reference and inspiration. While you guys continue to work on customer service, it's good to know that the "front office" responds quickly to such issues. To Donna and you, many thanks and maintain the press forward. (Joe Pike: "Forward, always forward." Anyone recognize this?)
Very Sincerely,
-tonto
Hartford, WI