Replies

1. FWW Editor
   ben_strano | May 24, 2019 08:58am | #1

   At this time, I don't think there is. It is on the list of things we want to do. If you email [email protected], they should be able to tell you.

2. 
   vespid | Jun 04, 2019 02:08pm | #2

   I thought the label on the mag had this info.

3. 
   john_c2 | Jun 04, 2019 03:55pm | #3

   I just used the Android app to download th e brand new issue. As it was loading, it told me the date when my print and digital subscription ends.

4. 
   rransom | Feb 06, 2020 06:55pm | #4

   Where's my FW magazine? I saw a new issue on the news stand about a month ago.
   Richard Ransom

1. FWW Editor
   ben_strano | Feb 07, 2020 09:45am | #6

   Richard,

   Give customer service a call at 866-325-2495, or an email at [email protected] .

5. 
   roy.unit8c | Feb 07, 2020 07:35am | #5

   If you call customer service, they can tell you. Right after your FWW # on your last issue's mailing label, there are two letter/number sets. The first one should be when your subscription runs out. Mine says M/J20, meaning my last issue would be May-June 2020. (But being a unlimited, my subscription will be automatically renewed and my credit card charged for next year). The second letter/number set shows the current issue to which the label is affixed (J/F20, meaning January-February 2020).

6. 
   denis_solomon | Jan 29, 2021 08:16am | #7

   I need to change the credit card information on my online membership. How do I do that?

1. 
   john_c2 | Jan 29, 2021 08:34am | #9

   Whatever you do, don't give MJ your credit card info.

2. FWW Editor
   ben_strano | Jan 29, 2021 01:48pm | #10

   Denis:

   Give customer service a call at 866-325-2495, or an email at [email protected] .

7. 
   _mj_ | Jan 29, 2021 08:32am | #8

   You can ask all of us, or you can call customer service. If you asked me, I'll probably suggest that you call customer service, but there are always alternate approaches to most things here on the forum. Within a few days you might have the help you need.

8. 
   user-752048 | Nov 26, 2021 05:29pm | #11

   Determining when your subscription expires is the most basic & necessary function of an online customer "service" site, yet Taunton just doesn’t get it. You say it's on the list of things you want to do. Please blow the dust off of that list 'cause its been like this for a long time now.

   I recently had to jump through these hoops to determine the status of both my FWW & FHB subscriptions (this was before I knew how to decode the subscription labels-thanks ecyor).
   1) Go online to try to determine the subscription status of these two Taunton publications. The customer "service" site tells me only what I obviously already knew, that I was currently subscribed.
   2) Take time to write an email requesting my subscription status. In order to save both my time and theirs, I requested the status of both FWW & FHB in the same request.
   3) Wait a day or two.
   4) Receive email telling me only the status of FWW. No mention of FHB at all.
   5) Write another email for FHB.
   6) Wait another day or two.
   7) Almost a week after this whole process began, I finally have the information I should have been able to get in step 1.
   I'm sorry to say this is not service. Not only was my time wasted, but that of the good people at Taunton who had to manually look up information and respond to me twice. FWW & FHB are great publications and I am a long time subscriber, but the customer service side of the house is very disappointing.