Replies

1. 
   esch5995 | Mar 09, 2021 12:12pm | #1

   My son has bought several things from them and is a fan of their parallel clamps. I have also bought some of their sharpening materials through Amazon so if you have doubts see if what you want is available through Amazon.

2. 
   john_c2 | Mar 09, 2021 12:44pm | #2

   I've bought things from them, but not their housebrand. I'd recommend them.

   I know folks that overbuy from Amazon, intending to return a lot of it. Amazon can afford that because they are so big. But Taylor's policy is more in line with what it ought to be. If they screw up, they'll make it right. If you screw up, or even just change your mind, they need to be able to turn around and sell the item, not just eat the expense the way Amazon can.

3. 
   weymouth2 | Mar 09, 2021 01:01pm | #3

   I've had good luck with them. Fast, efficient, delivered as advertised. Bought directly from them, not Amazon.

4. 
   kudzupatch | Mar 09, 2021 01:57pm | #4

   I know nothing of them but as a small mail order business I totally get their return policy. They have to be able to resell returned items. I assume they are to small to eat that loss and trying to sell it as used or open box takes time and costs money. As a small business I think it is spot on.

   I don't see anything about defective items. Maybe you didn't quote that but they should replace defective items. They can get reimbursed but even that costs them money to do. But it is the right thing to do.

1. 
   user-7627473 | Mar 09, 2021 03:42pm | #6

   I was concerned about defective items which wasn't ever mentioned in their policy...that was one of my concerns

5. 
   nkk | Mar 09, 2021 03:04pm | #5

   I've bought from them twice, including one of their own fabricated items. All went well.

6. 
   jayvarner | Mar 09, 2021 05:44pm | #7

   Taylor Toolworks are totally legit. He puts a lot of thought into what he stocks. For example, here's the research he did on sanding discs: https://cdn.shopify.com/s/files/1/0091/2169/3747/files/Sanding_Review_Complete_PDF.pdf?v=1590608214

1. 
   kudzupatch | Mar 09, 2021 09:02pm | #11

   Now I know who they are! Have heard and read about this test from someone else. Thanks for the link.

7. 
   curmudgeon | Mar 09, 2021 05:52pm | #8

   I’ve had nothing but good experiences with them.

8. 
   joshkarat | Mar 09, 2021 07:12pm | #9

   Can anyone comment on the quality of their hand planes?

9. 
   DRBWWing | Mar 09, 2021 08:32pm | #10

   That’s Taytools, right.

   Call and ask them about it, I agree it sounds strange. How you gonna know it’s defective without opening the box?

1. 
   user-7627473 | Mar 09, 2021 09:49pm | #12

   Have email to them and waiting on answer. Yes it is a strangely worded policy - and technically one could be held to it.

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   esch5995 | Mar 10, 2021 02:29am | #15

   I think you will find that a defective product falls under "their mistake" and would be returnable free of charge.

1. 
   killernewfie | Mar 11, 2021 01:34am | #16

   Or it would be down to the manufacturer warranty

10. 
    rob_ss | Mar 10, 2021 12:59am | #13

    This would be standard practice in New Zealand and Australia - you bought it, it's yours. Your problem to pay for returns. No-one here would expect anything more.

1. 
   vince_osullivan | Mar 10, 2021 02:04am | #14

   I would if I received a defective item. I'd expect a lot more.

11. 
    user-5700206 | Mar 11, 2021 11:37am | #17

    I've never had an issue with Taylor Toolworks of any of their taytools products. So I can't say anything about their customer service, but I can say I have received quality stuff at really good prices.

    I shop their cosmetic defect section occasionally.

12. 
    ChrisDiLauro | Mar 11, 2021 11:26pm | #18

    I bought one of their #4 smoothing planes years ago from Amazon and the quality of it was pretty bad. This was when I was first getting into woodworking and working with hand tools and looking back I wish I had returned it because it’s pretty much unusable. The sole was as far from flat as I’ve ever seen, the chip breaker doesn’t even come close to resting flat against the iron, the iron itself wasn’t too bad actually but the rest of the components are pretty rough too. The thrust wheel is half decent but tends to stick in spots and I have to use a lot of forced to spin it and the lateral adjuster is literally useless, if I push it as far to one side as I can and keep pushing until I have to worry about bending it I’ll get some slight movement in the iron but that’s it. I looked back at some of the reviews and they all are pretty much saying for the money it’s not bad if you can tune it up so maybe mine was just a dud but I personally would have a very hard time buying planes or similar items from them again.

13. 
    m1256 | Jan 26, 2022 03:08pm | #19

    Yes, we are legit. To get a full refund we require items to be returned in new and unused condition and with packaging has not been destroyed. We need this so we can sell returned items in new condition. You would not believe how many times customers try to return items that are highly used or completely destroyed or where the packaging has been severely damaged or missing all together.If a product is defective or not as advertised, we accept returns no problem and pay return shipping.

1. 
   user-7627473 | Jan 27, 2022 09:13am | #21

   This post was from a year ago. Note though the issue is the wording which is quite strange and atypical. “You may return most new, unopened items within 30 days of purchase for a full refund. Items must be returned in their original, new, unopened packaging." First of all, "most"? It would be good to know the exceptions on the front end like most businesses spell out very clearly, Second, "unopened" packages?! What if you "open" it and find it is defective? For hundreds and hundreds of products...how would you know unless you "opened" the package? Then according to your wording you couldn't return it because you "opened" the package? You might consider changing this so it is a bit clearer and standardized.

14. 
    thebardowl | Jan 26, 2022 11:22pm | #20

    I’ve made several purchases from them, with absolutely no complaints whatsoever. My purchases include a cutting gauge (theirs, excellent), a 4-inch PEC square (also excellent), a couple dividers (yep, excellent), and at least a couple other items I can’t recall right now.

    Each and every item was swiftly shipped, well packaged, as advertised, and now has a spot in my tool chest or shop.

15. 
    davidsmith0726 | Jan 30, 2022 07:17am | #22

    I bought a couple of their bench holding clamps on Amazon recently. They're excellent and inexpensive ($26 each). I would recommend them highly.