Replies

1. 
   bobva | Nov 07, 2022 06:56pm | #1

   I've been having trouble too. I've been a magazine subscriber for decades and an on line member for probably over ten years. Customer service does not respond to my on line messages. I phoned twice and got connected to Green Building Advisor, not FWW. I haven't been able to get on line access but my account profile says "no action needed." I finally signed up again for on line access, thinking my on line membership had lapsed with no one telling me. Couldn't get in.

2. 
   pantalones868 | Nov 07, 2022 07:16pm | #2

   Messed up mine so I ve set it up to cancel. I reupped in August -they say i reupped in Oct. I have received no magazine in months and then I got locked out here. If they didn't screw that up as well it should cancel at the end of the month. I figure then I can resubscribe or not. In any case I figure it will go like last time. It's going to cost me more until they realize that I didn't sign up and then they start sending deals. It might end up costing less or hopefully no more. I don't do auto renew with anything after once having a very difficult time shutting something off. Trying to correct over the internet was getting me nowhere and I harbor deep resentment when I have to resort to doing the phone thing! Your right though,the person I got on the phone was pleasant enough but no genius.

3. 
   elmaduro | Nov 07, 2022 11:52pm | #3

   If only ..

   
4. 
   bobva | Nov 10, 2022 11:39am | #4

   Some good news: I was able to get into the site just now and access a video. I still haven't had a reply from customer service. Maybe an IT person fixed something? In any case, I'm glad to be allowed in once again. Thank you to someone! Bob