Unisaw purchase is less than expected
I recently purchased a 10 inch Left Tilt Unisaw which arrived the day before thanks giving. I had a less than pleasing experience when sitting up on Thanksgiving day. Listed below are some of the complaints I have with the saw and Delta.
The only reason I am posting this topic is to express my concerns with Delta and their quality control. This may have something to do with Black & Decker purchasing them.
1. The fence rail was very rusted and pitted (50 inch Biesemeyer system)
2. The right side of the fence has a crown (left side is straight)
3.5 Missing fasteners and washers for the fence system
3. The table had rust and pits on it with an area on the left rear of the table had sandpaper scratches.
4. The only bolts that where sent for the left extention was the one that held the switch on during shipping. (Try bying those bolts on Thanksgiving day.)
5. The Left extention had rust spots on it.
6. The blade guard was bent. ( I cannot get it completely straight as it should be)
First I called the distributor that I purchased the saw from to asked if this was a refurbished saw. They said that they purchased and sold it as new and suggested that I call Delta.
When I called Delta, I asked if the saw was a refurbished saw. She assured me that it was not.
The lady that I was dealing with did not understand the problems with the fence or rail until I told here that it was dangerous to use the Right side of the fence because the stock would rock over the crown of the fence and possibly cause a kick back. She wanted me to take the fence and rails back off and send it back at my expense before they could send a replacement and she said that the particular fence system that I had was on back order at this time. I explained to her that that was unexceptible because I needed to use the saw.
She finally agreed to send a new fence system which I received this week ( I have not had time to open the packages to check out yet to see if the replacements are any better than the first one I received.
When I mentioned the rest of the complaints that I listed above, the response was to return the saw for inspection. I waited a month to receive the saw the first time not to mention all the time to setup the saw and the expense of sending it back.
At his point I was totally disgusted with the whole experience and told he to just send a fence system replacement.
I will be making a number of machinery purchases in the next two years but I do not think they will include the Delta name. I feel that the Grizzly purchases I have made are a better value. The surfaces on the Grizzly machinery is superior to the table and extention on the Delta. I spent a lot more cash for the Delta with the expectations of a lot better quality than I have received.
Garry
Please see reply #23 as I have added to this topic.
Edited 12/10/2004 11:00 am ET by Garry
Edited 1/3/2005 4:56 pm ET by Garry
Replies
While it's still fresh and they can't claim that the rusting happened as a result of the conditions in your shop, I would take a LOT of pictures. Including ones of a straight-edge held against the fence and bladeguard showing the warp. Then I'd document by part number, every missing pc of hardware and make copies of the receipts for the replacements you bought locally. I'd also call Delta's service parts and get the costs of each missing part. It's likely to be more than what you paid locally and showing the comparison might help in getting a re-imbursement. Dont know if it will make any difference, but I wouldn't give up so easily. If you're going to pursue this further with Delta or the distributor to get replacements or reimbursements, you're going to need documentation to do it. I would absolutely not pay any shipping charges so that they can fix their problem. It sucks that you have to spend time on this when I'm sure you'd rather be out in your shop doing something productive.
I have taken photos and I have called Woodworker's Supply which is the distributor I purchased the saw from. They are the one's how told me to call Delta which is understandable.
You are correct that it sucks that I have to spend this time on phone calls and documentaition. All of this has already taken a toll on my time in the shop. If the new fence assembly turns out to be the same be as the original, I don't know what I will do. I wish now that I had ordered the Unifence instead. Maybe I would have had better results. As far as the rust is concerned I was disappointed to say the least but the sand paper scratches on the table are the most annoying because someone knew there was a problem before packaging and they were too cheap to reject it. Now everytime I use the saw there is a certain amount of resentment pointed toward the Delta name. Thanks for taking the time to respond.
Garry http://www.superwoodworks.com
Let us know how Woodworker's Supply does in settling this. I've never had any problems with them, but I've never bought anything that big from them either.
Didn't know I was talkin to a Yooper. Good luck from a Troll (from under the bridge).
Edited 12/9/2004 12:09 pm ET by douglas2cats
I would not accept that answer. Climb the chain at woodworkers supply until you get satisfaction. Did you buy by credit card? Some cards offer guarantees against bad product. If you don't get satisfaction, file a complaint with the BBB. With the amount of money you had to spend, refuse to take being treated that way. When I ordered my 1023slx from Grizzly it arrived with a damaged outer container, and I wanted it so badly I was tempted to take it and deal with any problems. I trusted my gut and refused the shipment and took lots of pictures. I contacted CS and they were great. They sent another one and I had it in a week. They even followed up with a call to make sure it arrived and I was satisfied. Make them make it right!
Gary, I still get chills thinking about your experience. I went to woodworkers supply and on the contact us tab is a blurb about how the two partners formed the company years ago. Interestingly the presidents E-mail address is there with a mailto link. I dropped him an E-mail to this thread and said he ought to check it out and see how a bad experience by a customer can impact business. If I was you I would call and ask to speak to him personally and see what reaction you can get. I think people would be surprised that if you don't take no, and do get to the right people, you can get something done. It may be for naught, but it sure is worth a try. By the way, I did not mean to butt in.
Well I received an E-mail from The president of WWS in response to the note I (20480.19) sent him telling him about the issue reported here. He said he would have some one from Delta deal with it. I still think WWS should, but that's neither here nor there. I received a call from Tom Gurtin (I think that's how it's spelled) from Delta yesterday wanting to straighten it out. I told him it was not my purchase, I was just passing the info along. I guided him to this thread online and he was reading the posts. He indicated that he would reach out to Gary, and said that from the description given that something definitely was wrong. I hope he does reach out to you Gary. I forwarded the E-mail from the President of WWS to you Gary (don't know if it made it). It has his phone number and extension. I would call him, if Delta does not fix it. Let us know if they make it right.
Thank you bones,
Tom Guertin from Delta did contact me by email yesterday PM asking for my phone #'s so he could contact me and talk to me personally. He was at the airport waiting to board his plane on his way to Woodworker's Supply in New Mexico. He seemed to be very concerned and wanted to make it right. He offered to have a new saw sent to me but I declined. I felt that just the blemished parts would satisfy my needs especially since I already had the new fence and rail. Tom said he would call me again tomarrow PM after talking to Woodworker's Supply.
I'd like to thank you again for taking action on my behalf, it is quite possible that I would have just let this slide and just had a bad taste lingering with Delta had it not been for your actions. By the way I have not received your forwarded email from Woodworker's Supply.
I'll let you all know the end results
Garry
http://www.superwoodworks.com
Glad I could help. Generally if you climb high enough you can get satisfaction. I am the type of person who says Let me speak to your boss. If he or she does not give me satisfaction, I say let me see your boss. I have even done this when it cost me more in time than I gained, but it is principle. Most successful businesses do not get that way by treating customers poorly. Your reputation is everything. In these modern times, with the speed of the internet, a bad reputation can cost a lot of business. Besides, I think most business truly want you to go away with a good experience. In the E-mail from the President of WWS, he seemed genuinely concerned that you had a bad experience, and said he would have somebody contact you. With in a day, some body did make contact (although it was the wrong person). When I spoke with Tom from Delta, he seemed concerned about your bad experience as well. Glad to see things are going the right direction. If you send me your E-mail address via my profile, I'll forward you the Original E-mail from WWS. Take care.
Edited 12/14/2004 3:50 pm ET by bones
Gary,
Despite the inconvenience it will cause you and the extension of the time you have already waited, you should send the saw back to the dealer from whom you purchased and demand your money back. It is the dealer with whom you must seek remedy for refund or correction of fault, NOT the manufacturer (although the dealer directed you to call the manufacturer to get the replacement parts you need). Laws to that effect apply in every state.
The poor quality of the parts you have already identified may indicate further frustration with other aspects of the machine you haven't yet had a chance to test or examine. Don't let any more time go by so that the dealer can claim you have used the saw.
Rich
I wish I had that option Rich, but it would end up costing me down time plus the frieght back to Woodworker's Supply. I can take the time to switch parts if they would send them but cannot be without the saw entirely as I sold the saw that this one has replaced. I live in the Upper Peninsula of Michigan which is far and away from any Woodworker's Supply store or any Delta Distributor which is why I mail ordered the saw in the first place. At least by posting this on the forums I have a public record of dates and documentatin. If I have additional concerns in the future I will post them on other forums as well. This is possibly the only way to get Delta will develop better quality control in the furture.
Thanks
Garry http://www.superwoodworks.com
have you tried to contact the local Delta service center? The one near me is very helpful.
Sorry to hear about your situation and by reading several of these posts I guess I am fortunate. I just purchased a new Unisaw w/ 52" biesemeyer fence from a Woodcraft in Harrisburg, PA. They told me it would take 4 weeks for delivery, it was here in two. Set up was a snap. The only frustrating part was cleaning the "protective coating" off of all the unpainted surfaces. I am very pleased.
I have a number of other Delta products in my shop, (planer, band saw, jointer, scroll saw, miter saw, etc) that were all puchased new and set up went well. However, the Unisaw is the only piece of Delta equipment that has been added in the last 5 years or so. Good luck with your saw.
Garry,I understand. It must seem like you are bewteen a rock and a hard place. But believe those of us who have advised you to return the saw. Demand a refund. If you don't, the situation will very likely get worse. You will be out even more time, more money and the equipment.Rich
I would send the saw back. New machinery should look new, not like it sat out in the rain. Personally , I would buy the Grizzly. I have the right tilt G1023s for about 4 years, used almost every day and never had a problem.I have used many of the cabinet saws out there. Only powermatic and general would be considered by me to be of better quality. Jet is a fine saw, but in my experience their 3hp motor does not have the same power as other 3 hp saws. It does have enough power for most applications though.
mike
I would have made the distributor give you a new unit or a full refund. With a refund, you could have simply purchased another saw somewhere else. No way would I keep this rag-tag unit and replace parts that weren't perfect right out of the box. No way - not on a new saw.
We are all here for a common interest. I think I can safely say that we all understand what Gary is going through and that he should not have to put up with it, but Gary is only one man. So I suggest that we all group together and each individually E-Mail Delta and express our dissappointment with Gary's situation. So that we all present a unified front, I would suggest that a link to Gary's letter be sent with each complaint. Lets fight this corporate crap.
Sounds like my typical experiences with Delta. I don't understand why WW Supply passed the buck. I would get them back in the picture and fast. The worst thing about purchases of this size is that they are too hard to return. If you can detect a problem before uncrating you can refuse delivery, otherwise it is sitting in your lap which makes a return difficult.
Who does Delta hire to answer their phones? I know they are not in India or they would know what they are talking about. These people are the dimmest of the dim-bulbs. I don't know about everybody else but my local "Authorized Repair Station" is a joke. One greasy guy smoking cigarettes and not answering his phone.
I purchased a 52 inch Unifence on mine. When it arived it had a rail that wouldn't fit the saw. It wasn't for a biesemier or unifence. Delta shipped me a new fence rail the next day. This was about 2 years ago. I purchased mine through Amazon, they passed me on to Delta also. I guess it makes sense and should be quicker to get missing or replacement parts directly from Delta. Sorry to hear about your problems I'm sure you would rather be using it than trying to fix it.
Aaron
Sorry to hear about your situation. It really sucks. I purchased the Delta 52" w/Beisemeier about 2 years ago and everything was just fine. Great condition, easy setup. I guess I should consider myself lucky after reading some of the posts here today. Just to let you know, I also purchased a Jet 16" bandsaw. It arrived without a few minor pieces. I called Jet and they sent the items out, no questions asked. I would give their customer support high marks. Your experience does make me wonder about future Delta purcheses. There are a lot of choices out there today. Hopefully someone in charge at Delta reads these chats occasionally and will make good as they should with you. Good luck.
Don't know if it will help but try calling this number for Delta- United States Operations 1-800-368-1487. You'll get an operator and they may try and transfer you to tech or customer support but I think if you explain your situation, express your dissatisfaction and raise the roof a little, you hopefully will get someone higher up the food chain and get a satifactory resolution to your problems.
Edited 12/9/2004 8:06 pm ET by jc
Edited 12/9/2004 10:33 pm ET by jc
I read you post earlier today and it sent some chills down my spine since I expected delivery of my unisaw from WWS today. When the truck pulled up I had my camera ready -- there were three damanged boxes. I took pictures as I unpacked the saw --
No problems for me -- table looks fine, nothing bent or damaged. I am putting the saw togehter tomorrow and will check the alignment and runout and let you know, but for me all looks well.
I agree with Peter that Delta or WWS should back up your situation without cost to you. It goes to show how one person can have a good experience in delivery and another a sour one. I was anxious as I unpacked the my Unisaw, but all is well, but power comes in the numbers who support those who do not have good experiences... good luck with resolving this positively
Gary, two words.... STOP PAYMENT ...... Hopefully you put it on your credit card. File a claim with the shipper for internal non-visible damage and report to your reseller that you have done so.
When the investigation starts, the truth will come out or someone will suddenly be more than happy to either refund your money or take the saw back. What you are describing could be shipping damage. If the protective coating on the saw and the fence rails was not on the saw then it might have been a floor model or a return that was not refurbished or registered as sold.
One thing I can tell you for sure is that it has nothing to do with Black and Decker. I don't think the ink is even dry on that deal yet.
Here's something to think about.... Why does Delta offer over 2500.00 in instant and coupon rebates on the Unisaw and General Canada doesnt on their cabinet saw..... The answer is simple, General doesnt need to.
Sincerely;
The Tool Guy
Garry,
I would encourage you to return it also. However I understand what you mean by not being able to be without one. I would push really hard for one of two things. One, Delta has to have a local rep for your area, get him to come and fix the situation whether he fixes the saw, replaces it, or gives you a loaner until yours is fixed. My other solution is that since your are a UPer, you're not that far from Woodworkers Depot in Green Bay and they carry Delta among other brands (I love my Jet cabinetsaw) One they are running a sale right, two, by getting the local rep involved you might be able to swing a deal where you return the saw to WWS and get a replacement the same day from WWD. http://www.woodworkersdepot.com/
You are the customer and what do they say? A good experience you tell a few people about, a bad one you tell everyone about. Tell Delta that you are talking.
Eric
Tool Guy,
I don't know if B&D has anything to do with this or not, but the ink was dry on that deal 6 months ago. They are already cutting jobs on the PC side of the company.
Eric
I'll be darned, my Delta rep said that was hush hush and wouldn't be happening until after the first of the year. I still doubt that B&D has anything to do with this particular problem.
Sincerely;
The Tool Guy
Check out the attached link.
http://electricalmarketing.com/ar/black_decker_buy/
I understand that companies buy and sell each other, but I've always thought of Porter Cable a couple notches above Dewalt. I just worry about PC's quality dropping.
Eric
TO ALL
First of all I would like to express my gratitude to everyone that has taken their valuable time to reply to this post.
I feel that this is a testimonial of how supportive we all are to our woodworking peers and that quality producers expect quality in their purchases.
The intention of this post was to alert anyone else considering purchasing a Delta Unisaw to be aware that there is a quality control issue.
Some things about this situation I would like to make clear.
The saw was delivered by common carrier with all packaging in good shape. I had no reason to believe that there would be any problems with the saw when it was unloaded.
I think that Woodworker’s Supply’s hands are likely tied by Delta’s policies. They are likely to feel that I am only one customer which they can afford to loose.
Thanks bones for taking the time to write to the president of Woodworker’s Supply. Hopefully it will make him aware that there may be issues with Delta.
I have made up a page on my website which has photos of the issues I have listed.
http://www.superwoodworks.com/UsawProblems.htm This is the only link to this page, it is not accessible from my home age.
I would like to know you think I am being too critical of Delta after viewing the photos.
If some of you would take the time to look at them and get back to me your time will be greatly appreciated.
Thanks
Garry
Edited 12/10/2004 11:19 am ET by Garry
Gary, in this day and age it behoves one to use all methodologies to bring issues, like those you are experiencing here, to the attention all all interested parties. I know that when I was troubled with service from one of my tools, and more troubled by the service "provided" by the manufacturer's local rep, and what I will call poor communication between we three parties to the affair, I made note of it on several Internet Forums. Links to those were eventually emailed to appropriate parties, and they (the manufacturer) went out of their way to make things better. As a consequence I feel much, much better about Milwaukee, tho they, too, have been sold recently (IIRC) so all bets might be off there, to.
Also, to be clear Mr Delta, I'm following this story great interest.
Garry,
By the looks of the photos, I'd say it was a floor unit or sent back previously. There would have been a protective coating on the machined edges to prevent the rust.
There was a very light film on the table casting and on the extention but nothing like I have had with other equipment packaging. Thanks for taking the time to view the photos and responding Craig. http://www.superwoodworks.com
Garry,
I own a number of tools from Delta and the only service I had with them they above and beyond the call of duty to take care of me. The service from WW Supply has also been top notch every time.
That said, the condition of the tables in your pictures are unacceptable. A new piece of WW equipment should not have any rust, corrosion or the like on any surface. And scratches such as those in the one picture appear to be caused by an earlier user or a QC inspector at the factory (who evidently is sight impaired). Bow in a fence like you're describing - I can understand that one although it's a PITA to have to deal with something like it. I've had several occasions, though not with Delta, when a part was bent or out of tolerance for some reason and the manufacturer replaced it immediately.
You are not only correct to be complaining, you're being too nice about it. If John Wirth from WW Supply (CEO) is as good as the letter inside his catalog, you should be getting a call with a fix soon. Delta is guilty, IMHO, of shipping a used saw as new and is culpable in this. (I've been in retail for 30 years; I've seen it all.) WW Supply should offer to replace the saw and then bust Delta's butt over it. Keep us informed.
Kell
Sorry to hear about your difficulties.
I got my Unisaw a couple of yeat ago, and it was not like this at all. Bought it on amazon.com (tool crib). Pretty unbelievable: 1-click, and a big Fed Ex truck shows up a few days later with the saw.
There were no scratch marks, rust, or pitting anywhere on mine. The surface had no blemishes at all on it.
At the very least, it appears this saw was not stored properly (like outside, maybe). I would not consider this acceptable for a brand new saw.
Sometimes one gets stuck with a lemon. I bought a big screen HDTV a few years ago. Nothing but trouble, long downtime for parts, broke down a couple of times. I finally went back to the store and said they either had to exchange it for a new one, or give me my money back. i got a new replacement, which has worked flawlessly ever since. Go figure.
After looking at the photos, I'd say you are perfectly in line to demand a refund or a new saw.
I received my Unisaw four years ago, and mine doesn't look as bad today as your photos. There should have been a coat of cosmoline (sp?) on all the machined surfaces. It is usually so thick you can't get within a foot of the saw without getting it all over your clothes. I cursed mine as I removed it, but it did protect the surface. It would have prevented the rust/pitting that is present.
Your saw should serve you well for years to come. You don't want to start off with problems. You'll never forget that you settled for less than what you expected.
Do whatever it takes to replace it- stop payment, get the rep involved, etc. Above all else, do not let the company that sold you the saw off the hook. You made your deal with them, and they should help make it right.
Jeff
Garry,First let me say I sympathize with you and you should work with the people at woodworkers supply. They are the ones you paid and they should make it right.After looking at your photos though, I wonder whether you are correct about the corrosion on the fence rails. The bearing surface on the fence rails is intended to be somewhat rough. This is because the pad bearings that ride along them work by third body transfer. This means that some of the bearing material must be transfered to the rail surface and becomes the bearing for the mating side. If the surface is too smooth this will not happen and the rail will not glide freely. Could this brown material on the rail be something other than rust? It may just be a coating to cause the bearing materila transfer. I know this because I worked for the company that makes the pad bearings for the rails.The corrosion on the table surface should be easily taken care of with some WD-40 and scotch bright. You will always be chasing this. As a matter of fact it is a discussion which is frequently had here. I can't see the bow in the fence from the picture but you should be able to get this replaced farily quickly by WWS.TDF
Most common carriers have a claim form that covers "concealed" or "hidden" damage. You may want to check into this. It's still up to the seller to make good on support. If you paid with plastic, you can also dispute the charge. Too bad it wasn't a problem with something minor that you bought, just to have one, instead of a major piece of equipment.The sanding may have been someone in the factory trying to repair some damage before the coating went on. Ditto the for the rust and pitting. I doubt that Delta or any other company opens the crates and removes the coating to inspect the tools, then recoats them. Unless Delta CS was trying to cut their costs on this, the person you talked to may have been having a bad day, someone peed in their Wheaties, or whatever. I have one Delta accessory (morticing attachment) and broke the part that clamps onto the quill on the drill press. After getting nowhere with the local repair center (never have had good experience there), I got the Delta phone # and called. After I told her what happened, she just asked for my name, address and said it would be shipped in the next 3 days. It showed up in 2. Never asked where or when I bought it. Their CS center is in Tennesee. I'll try to find the name of the person I talked to.One of my favorite Yoopers songs is 'Going down to Fleet Farm(A love song)'
"I cut this piece four times and it's still too short."
Hey highfigh,
"One of my favorite Yoopers songs is 'Going down to Fleet Farm(A love song)"Ya the Yoopers are the trade mark of the U.P.
Thanks
Garry http://www.superwoodworks.com
Well TDF,
I recieved the replacement fence and rail last week and finally got the chance to install them today and their was not any rust on the replacement rail or bow on either side of the fence. Your bearings (pieces of somekind plastic) would be worn out in no time had I left the rust on the original rail.
As for the table, I did exactly as you recomended. I used a clearcoat scuff pad and WD-40 to clean the table but as you can see by the other 30 some responses on this topic, most others would not have expected to have this with a new piece of machinery. When a customer orders an expensive jewelry box or a piece of furniture I don't think they would expect to see blemishes.
One of the big pionts here is that Delta did not want to do a darn thing until they realized that thier could be a potentiol lawsuit if someone where to get hurt because of the defective fence. I agree that the remaining are mostly anoyances but my 20 year old Delta contractors saw table does not looks as bad as the new saws table. Everytime I step up to the saw it reminds me that I should have bought a Grizzly.
Garry
http://www.superwoodworks.com
Edited 12/12/2004 6:14 pm ET by Garry
Garry,Didn't mean to step in your pile of misery. I agree that you pay good money and you should expect what you paid for. The fact that 30 some odd poeple on this discussion group sympathize with you is not good validation for your whining. What I told you is fact. Sympathy is conjecture.Good luck.TDF
I probably wouldn't know about any of the Yoopers songs if I didn't know a bunch of people in/from Eskanaba and go to the ski hills around Bessemer.
"I cut this piece four times and it's still too short."
"I cut this piece five times and my finger also is short."
"As you know, you have to go to war with the Unisaw you have, not the Switzerland saw you want.
Edited 12/11/2004 12:05 am ET by SPOCK
Garry
I have nothing to offer except sympathy for your situation. As we both live relatively close to each other, I can relate with the fact that mail order or catalogs are the only way to purchase what you hope to be quality tools. It's not like we can run down the the local "Tool Are Us" to make purchases and return items as needed.
If we lived a little closer to each other, and I was not in the middle of a project, I would gladly lend you my table saw to "tide you over" until you got this situation resolved. If there is anything else I can do to assist you, say the word.
Mike
Hey thanks Mike,
It wasn't that I could not use the saw, it's just that I could not use the right side of the fence and had to take the time to cleanup the rust on the fence rail and table not to mention the blade guard/splitter was bent and I cannot get it perfectly staight.
What kind of a project are ya slaving over this time? If it's anything like the last one I hoe to see some photos.
My sister in law came up from Burt Lake today in the storm. She stayed about 1/2 hour and turned around and went back. Did you get much snow today?
Later
Garry http://www.superwoodworks.com
GarryI'm making 75 lineal feet of 8/4 oak shelving, 12" wide. In spite of the weight, my client insists on the 8/4 thickness. I'm getting my exercise lugging that stuff around the shop.Mike
(Also posted in Grizzly thread)
Sorry about your Delta TS experience but here is mine.
5 HP left tilt Unisaw with 50" B fence. Arrived with no missing parts, no rust, and no damage. Table is flat +/-.002. Arbor runout less than .001. Fence is flat on both sides. No adjustments were required anywhere! The outfeed table sags a little front to back but I can live with it. It is flat right to left.
The "box" holding the on/off switch broke withing a couple of months. The plastic ears holding it on the bracket failed. A call to Delta, new one arrived in 3 days -- no charge, no hassle.
Maybe my experience is not typical but I doubt yours is either. I would bet that WWS is the main cause of the problem. I refuse to buy from them because of some other problems on things I bought from them.
Good luck on getting a replacement. They "owe" you a replacement. Either through good business practices or through your legal actions. Threads in these forums result in increased and decreased business and WWS would be smart to do the right thing.
Maybe someone should start a thread on who to avoid. Seems like a tally sheet (Excel spreadsheet) with vendors/manufacturers/businesses and good/bad votes would be interesting.
This experience is not untypical of a lot of complaints we see on this forum, receiving poor quality merchandise in the mail. Garry's problem takes a lot of time, money, and effort to undo a deal. This is the reason I have resorted to buying tools from a local source, in my case Woodcraft. When a problem arises I simply pack up my tool , return it, and they give me another. Yes, I probably pay $25 more on a $350 tool than I would have from an offsite supplier but I don't have to pack it up, take it to UPS, wait for weeks or months for an adjustment or a replacement. I realize a lot of members don't live near a supplier but I would urge those that do to use them and avoid the hassle in this age of unreliable tools.
Delta has done what they said they would and then some. A replacement fence, table, wing and guard/splitter have all arrived now.
Thank you all for your comments an support, especially bones for writing to WWS
Garry
Congratulations on the happy ending!!
Garry,
Like anybody else out there, I really feel for what you're going through. Unfortunatley, I think you'll have to bite the bullet and demand full restitution for the substandard equipment you've been sold. A Unisaw requires a good deal of investment. Even if you "band aid" it back together, you'll never be satisfied with it. Not a good way to spend the rest of a lifetime of woodworking.
I know it was a gamble but I cannot do without the saw for the time it will take to send this one back and for Delta to then turn around and ship another one let alone the time it would take to pack this one up and to set the next one up. I sold the saw that this one took the place of so I would be in limbo until the next one arrived.
Garry http://www.superwoodworks.com
Garry
I see they got you all fixed up to your satisfaction. I'm glad and breath a huge sigh of relief for you. Unfortunately, I do have some idea of what its like.
My brother in law has a Unisaw. Luckily he received his without any problems. Hell of a good machine, actually.
Had a look at your web site. Man, you make some nice stuff.
Happy sawing. Make tons of sawdust.
HAPPY NEW YEAR.
Thanks wood splinter.
You have a Great New Year yourself.
Garry http://www.superwoodworks.com
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