Replies

1. 
   _mj_ | Aug 04, 2021 06:14am | #1

   Contact customer support... link at the bottom of the site.

2. 
   user-7725727 | Aug 08, 2021 09:45pm | #2

   This has been going on for weeks now. I cannot access anything, when I try to access any content I get a “try our 14 day free trial offer” message. I keep getting logged out and have trouble logging back in, I end up at one of the screens where they try to look up your account, it doesn’t work. I keep getting an error that says “ we cannot locate your account”. Whenever I have emailed customer support I get a response back with a link to the Customer Service, “we’ll look up your account”. And the whole cycle starts all over. At this point I just don’t see it getting better anytime soon. I think the only option from here is to cancel my account and try to rejoin sometime in the future if they figure out the system changes,

1. 
   john_c2 | Aug 09, 2021 05:53am | #3

   I haven't had any problems at all. It makes me wonder if the problem is with your device, not the FWW website. Do you have another device you can use to see if you still have issues?

2. 
   mikeinohio | Aug 09, 2021 08:13am | #4

   When I became an Unlimited member I got an email acknowledgment.

   When you try to check your account, at what point does this sequence fail?

   1. Click CUSTOMER SUPPORT at bottom of screen to get CUSTOMER SERVICE login screen.

   2. Choose your identification method (I use email and zip code).

   3. Once inside your private account select ACCOUNT SUMMARY.

   4. Scroll down to the MEMBERSHIPS category to see if you have an Unlimited membership.

   Also, are you outside the U.S. ?

   Mike

1. 
   Andy1412 | Aug 12, 2021 02:21am | #5

   Thanks a lot MikeInOhio for update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

   https://www.myloweslife.biz/

1. FWW Editor
   ben_strano | Aug 12, 2021 10:35am | #6

   What issue are you having? Nobody here, including me can look into membership issues or resolve them. You need to contact customer service.

   That said, the most common issue I have heard, is that users used a different email to sign up and your membership is logged under that email address. Is that a possibility?

3. FWW Editor
   ben_strano | Aug 12, 2021 10:36am | #7

   Send me an email at [email protected]. I can't look anything up but I'll forward it onto someone who can.