Replies

1. 
   roy.unit8c | Mar 05, 2022 04:48pm | #1

   Customer support is at the bottom of home page or at the link below, but you have to enter your account # once your at customer support. That is on the address label of your magazine. I hope you have received your first magazine.
   https://w1.buysub.com/pubs/TP/FHB/eCare_Login_FWW.jsp?cds_page_id=207564&cds_mag_code=FHB&id=1646516685460&lsid=20641544

1. 
   SvenRutger | Mar 05, 2022 05:12pm | #2

   Thanks I've tried logging in but it doesn't find my account with any of the info I enter. Also I sadly haven't received my first issue yet. Living in Japan I wonder how long it will take.

   Shame I was really looking forward to digging to a lot of these articles.

   Thanks for taking the time to reply.

1. 
   user-7664640 | Mar 05, 2022 06:57pm | #3

   I've found customer support to be very responsive (weekdays, of course) to my questions and issues. Send them an email and the can probably straighten it out.

2. 
   john_c2 | Mar 06, 2022 03:16am | #4

   I'm not sure, but I think international subscriptions don't include the print magazine, just the digital.

   No one seems to monitor these issues on the weekend, but someone should see it Monday.

1. 
   beany246 | Mar 12, 2022 12:15am | #6

   international subscription does NOT include a magazine. Even the unlimited access for U$99 does not include a print copy.
   The interface is crappy but when on the subscription page, you have to find the section labelled "international" or some other almost hidden feature, at that point, a list of countries will pop up and you can pay another (U$20 - 30 ish??) for delivery.
   Sadly, my offers to pay the back postage for the last three years I have subscribed to unlimited has fallen on deaf ears but now I DO have (I HOPE!) print copies being sent to Australia (as of current issue, fingers crossed).
   Customer service sent a method to add the postage component only to an existing membership but instead seem to now have two memberships! or maybe on with a years magazines and 9 months no magazine? I have no idea really.

2. FWW Editor
   ben_strano | Mar 08, 2022 11:21am | #5

   Sven,

   You'll have to reach out to customer service. Normally I can forward things on, but for a silly reason I don't have access to your email, so I can't forward.