Woodpeckers customer support compliment
I was having a problem with my Precision Router Lift (PRL) seizing up, I think it may have had something to do with superfine dust from a lot of Ipe I was milling getting in the threads.
So I was at the San Mateo woodworking show on Friday and stopped by the Woodpeckers booth (I think it was them, although the banners all said ‘Incra’) to ask them about it. The woman I talked to didn’t even stop to ask me any questions, she just told me to bring it back to them and they would give me a new one on the spot as a warranty replacement. Next day, I went back with my lift and to her word, she pulled a new one out of the box and swapped it with me, all I needed to do was give them my name and address.
My compliments for really great customer support, it makes it really easy to go back and give them more business when I experience something like this.
PS- I really like the PRL, my only issue is that the thread pitch on the adjusting rod is so fine, a full rotation moves the life 1/32″ and that’s just way too precise for me. My father has a bench dog lift (nickel) and a full rotation moves that 1/8″… I’m sure I wouldn’t be at risk of clogging the threads with the coarser pitch.
Replies
Hello.
I also had the same problem with my PRL about a year ago. The problem was finally fixed by using a different material for the bushings. I agree that Woodpecker's customer service and support is fantastic. In my opinion they set the standard that others should follow..............cheers! Mark
Hi
I think it's because of heat.
Thanks big time for this post, I need to call them. the drag gets so bad I've made my drill smell.
john g
The demo guy asked me what color the thread bushings were, newer ones have brass while the older ones use a different material that breaks down in the heat generated by the friction of the spinning adjustor rod. Mine were brass, but this may have been related. I think the superfine dust from the Ipe was packing in the threads and causing the binding.
Have you used any lubricant on the adjustor rod? If so, this can attract and retain foreign material as well, causing problems.
By the way, the other interesting change they made was to add a ball bearing index ratchet on the adjustor, I guess to prevent it from rotating while using the router. In order to adjust the height, you now have to push down on the adjustor while turning.
HI
Thanks for the advice, My bushings seem to be a white plastic and I know your not supposed to lubricate plastic because of the chance of the lubricant breaking down the plastic. I spoke with woodpeckers and they are going to help me. Like you said "Great Customer Service". They responded to my email the next day, thats impressive.
John g
Edited 11/6/2002 6:25:22 PM ET by john
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